Contact Soulmate

Sometimes our new members have some questions about the sign-up process or technical issues. Here is a list of the most common questions we get and what you can do to resolve any problems you might be having!

Question: I still haven’t gotten my confirmation email. What can I do? Answer: Our apologies for any delays in getting your confirmation! Unfortunately, signing up more than once will not make the process go more quickly. We know you’re excited to start, and want to make the process as seamless as possible. Here are a few reasons this can happen:

  1. A lot of people might be signing up at the same time, and the automated software sends out the emails in the order that they come in. Usually, the confirmation email is sent in only a few minutes, but if there is a delay due to volume or any other technical issue on our end, please email us and we can check to make sure the sign up went through properly.
  2. Some popular email servers automatically send automated emails to Spam, Junk, or Promotions. Gmail, specifically, has a Promotions folder. If that is set up in your app or your desktop, your email could have been re-routed to that folder. Please be sure to check all of your folders for your confirmation, and mark it “not spam” if you find it there. Also, adding [email protected] to your whitelist or your contact list/address book can help it get routed to your inbox correctly.

Contact

Beachside Media, Inc.
7040 Avenida Encinas #104 – 701
Carlsbad, CA 92011

[email protected]
(760) 618-1350